Return Policy
Returns
We accept returns only in specific cases. Items are eligible for return or refund only if the product is received damaged or if the wrong item has been delivered due to our error. We strongly encourage customers to inspect their order immediately upon delivery.
Return Window
Return requests must be raised within 7 days of receiving the order. Requests submitted after this period will not be accepted.
Return Shipping
If a return is approved due to damage or incorrect item delivery, the customer will be responsible for return shipping costs.
Damage or Incorrect Item Reporting
In the rare event your order arrives damaged or incorrect, please contact us within 48 hours of delivery at Info@handmakebags.com, along with clear photos of the issue. This helps us resolve your concern quickly and efficiently.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 10 business days. Depending on your bank, additional processing time may apply.
If more than 15 business days have passed since your refund was approved, please contact us at Info@handmakebags.com.
Non-Returnable Situations
Returns will not be accepted for:
- Change of mind
- Buyer’s remorse
- General wear and tear after use
- Incorrect expectations without product defect or delivery error
If you have any questions regarding your order, our support team is always available to assist you.
Email: Info@handmakebags.com